Because artwork is unique and fragile, I handle returns and refunds with specific guidelines to protect both the art and my business:
Original Artwork: All sales of original paintings are [final / eligible for return within 7 days]. [If final: "Because original artwork cannot be easily replaced, all sales are final."]
Art Prints: If you change your mind about an art print, you can return it within [Number, e.g., 14] days of delivery. To be eligible for a refund, the print must be returned completely unused and undamaged, in its original protective plastic sleeve without any creases or bent corners.
Commissions & Custom Art: Custom art commissions are tailored specifically to you and are strictly non-refundable once work has officially begun.
Exchanges: I do not offer direct item exchanges. If you want a different size or print, please initiate a standard return for your original item and place a separate new order through the store.
Return Shipping Costs: Buyers are responsible for paying their own return shipping costs. I highly recommend using a trackable shipping service, as I cannot issue a refund if the returned art is lost or damaged in transit.
Refund Timeline: Once I receive and inspect the returned item, I will process your refund. Please allow [5–10] business days for the funds to safely reappear on your original payment method bank statement.
How to Start a Return: To request a return or report an issue, please email me directly at [Your Email] with your order number.
